+44 (0)1206932488 | info@phoenixheroes.co.uk 
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Events Policy  

*Unfortunately, anyone that is in self - isolation, showing signs of the Corona Virus symptoms as listed under the Government guidelines will not be able to attend any of our events  
Phoenix Heroes has a duty of care to ensure that their staff, supporters, beneficiaries, sponsors and the general public are kept safe during any planned event, it is important that those attending any event read and understand our event policy and accept these terms prior to attendance, failing to do so will result in the individual being refused participation. Each of our events will have a detailed admin instruction tailored around the specific event, it will cover local policies, rules and important information in relation to that event, all participants will be sent a copy at least 2 weeks prior to the event commencement date.  

Event Terms 

All those that attend a Phoenix Heroes planned event such as a corporate day, family activity day, community engagements, fundraising, sporting events and campaigns do so under their own insurance protection terms. Phoenix Heroes does not accept any liability for injuries, death, damage or theft to property or personal belongings. Parents are responsible for looking after their children at all times, our own risk assessments highlight that the venue waters do pose a risk to children, failing to comply with this safety request will result in being asked to leave the venue. In the event of any cancellation of a planned event due to unforeseen circumstances, an example being imposed movement lockdown COVID-19 restrictions, then Phoenix Heroes does not accept any liability for any associated cost incurred by anyone that is attending. By submitting the below acceptance form you are agreeing to our event terms. 

COVID-19 Guidelines 

Phoenix Heroes has its own Company COVID-19 Policies that have been formulated in accordance with the Government guidelines, we have taken all the necessary precautionary measures under our own event specific risk assessments that are aligned with the event venue onsite policies. On all events you must respect the social distancing rule of 2m distance and where unavoidable face mask are to be worn in close proximity. Unfortunately due to the strict COVID-19 restrictions we are unable to allow guest to visit unless it has been communicated otherwise, any guest that arrive unannounced will be refused entry. We may make an exception to guest under our own risk assessment and inline with our safeguarding and duty of care procedures. The specific event admin instruction will detail a more in depth overview of the event, it is important that you read and understand it prior to attendance.  
please take your time to read the below guidelines and training PowerPoint 

Fit to attend 

Phoenix Heroes is a Disability Confident Employer and respects the needs of those who may require additional support to ensure that they can participate in our events and enjoy the experience. If you do have any special requirements then please let us know well in advance so we are able to make suitable arrangements to look after you and keep you safe and content within your environment.  

Acceptance Form 

*This form must be submitted at least one week prior to the event start date, failing to do so will result in a refusal of attendance 
Throughout the event there will be times where photography and video filming may occur, our photos and videos are used on our website and social media to raise awareness about what Phoenix Heroes are doing. You are under no obligation to consent and we will respect your decision for any images of you in person not to be used in this way.  

Privacy Policy 

Phoenix Heroes are registered with the Information Commissioner's Office (ICO) Registration Number ZA450709 and follow the guidelines as detailed under the General Data Protection Regulation (GDPR). Your data is safe with us and will not be shared with any third party without your prior consent to our Data Protection Officer.  
Please take a moment to read our Privacy Policy.  

Event Organiser 

The POC and Event Organiser is Gary Stockton, CEO of Phoenix Heroes, in all cases if you have any questions in relation to a specific event that you are attending then please get in touch: 
Mob: 07808642556 
Office: 01206 932488 
The Phoenix Heroes team are really looking forward to meeting you and hope that you have an enjoyable experience with us during the event 
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