Customer Complaints Form

We make every effort to operate in an appropriate and professional manner, our core values and standards are very important to us however we do appreciated that at times there will be a need to raise a complaint. If you have a complaint or concern about the service that you have received from any of the staff working for us then please let us know.

We will always aim to resolve any complaint in a swift and fair manner, we take all complaints seriously and follow the guidelines as detailed within our own Company complaints policy. In the first instance we would encourage you to raise your initial complaint by calling us.......

Tel: 01206 932488 General Enquiries

If you are not content with our initial verbal response to your complaint then please complete the below complaints form and allow 48hrs for your complaint to be viewed and we will instigate your first response in writing. Please view our complaints procedure, if you are unhappy with any response then you have the right to escalate to the ombudsmen as detailed within the Citizens Advice link below.

We hope that our initial communication can resolve your complaint.

We aim to respond within 48hrs

Title Mr / Mrs etc:

Name:

Email:

Telephone:

Location:

Name of Company:

website URL:

Details of Complaint:

Date of Incident:

Have you made a telephone call?

YES

Name of person you spoke with:

Upload Any Relevant Documents:

Please confirm:

By ticking this box you are confirming that you have read and understood our Privacy Policy and that you are content to receive further correspondence from us in relation to the complaint.