+44 (0)1206932488 | info@phoenixheroes.co.uk 
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 Customer Complaints Form    

We make every effort to operate in an appropriate and professional manner, our core values and standards are very important to us however we do appreciated that at times there will be a need to raise a complaint. If you have a complaint or concern about the service that you have received from any of the staff working for us then please let us know. 
 
We will always aim to resolve any complaint in a swift and fair manner, we take all complaints seriously and follow the guidelines as detailed within our own Company complaints policy. In the first instance we would encourage you to raise your initial complaint by calling us....... 
 
Tel: 01206 932488 
 
If you are not content with our initial verbal response to your complaint then please complete the below complaints form and allow 48hrs for your complaint to be viewed and we will insigate your first response in writing. Please view our complaints procedure, if you are unhappy with any response then you have the right to escalate to the ombudsmen as detailed within the Citizens Advice link below. 
 
 
 
We hope that our initial communication can resolve your complaint. 
We aim to respond within 48hrs 
 
If you are dissatisfied with the outcome of your complaint then please visit the Citizans Advice link  
 
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